Preparing for your trip

Checklist

Documents & Entry Requirements

Entry requirements are provided for your convenience. However, unless otherwise stated, it is your responsibility to determine the requirements that apply to you and your trip and to comply with them, including obtaining any necessary visas or other travel documents by the required deadlines and carrying them with you. Especially with COVID-19, requirements are subject to change, so check back for the latest before you depart.

Dubai Entry Requirements

Advice from Friendly Planet

For U.S. passport holders traveling on our Dubai packages, we will obtain your free visa for the UAE upon arrival. Travelers with other passports are responsible for arranging their own visas. 

Entry requirements:

• Minors (age 17 or younger) traveling to the UAE with parents or guardians of a different surname must present documentation of relationship such as a birth certificate upon entry.

Learn more about entry requirements for Dubai (DXB) provided by our partner Sherpa.

Kenya Entry Requirements

Advice from Friendly Planet

Yellow Fever Vaccination Entry Requirements: Proof of Yellow Fever Vaccination is required for travelers arriving to Kenya from a country with risk of Yellow Fever transmission.

World Health Organization, List of Yellow Fever Endemic Countries
Find a local vaccination center

Advice from our partner Sherpa

General Requirements & Guidelines

• In general, you must have a passport to travel abroad, which should be valid for at least six months after your return date. Passports expiring before then should be renewed as soon as possible. Passports contain at least 2 blank pages for each country visited. If your passport does not have this many pages, obtain a new passport as soon as possible.
• if your passport and visa are not in order, airlines and cruise ships may deny boarding, countries may deny entry, and your trip may be disrupted. Travel insurance may not cover such losses.
• Any changes in names or passport information should be reported to us immediately. Airlines and cruise ships may deny boarding if the name on your passport does not match your tickets.
• Minors (age 17 or younger) departing and/or returning to the U.S. without parents or with only one parent may be required by U.S. Customs & Border Protection (CBP) to present a notarized parental consent letter and/or unabridged birth certificate (more information). Many other countries have similar entry requirements, especially for minors traveling with a parent/guardian with a different surname; check with the consulates of all countries you'll be visiting to learn more.

Final Documents

Your final travel documents will be sent to you via email by 14 days prior to departure. These will include your daily itinerary, hotel and emergency contact information, and other relevant information. Please print your documents and take them with you. If you're departing in less than a week and haven't received your documents, let us know immediately!

Travel Insurance Documents

If you purchased travel insurance, please print and carry your policy documents, including contact information for emergency travel assistance and instructions on how to make a claim. If you purchased the travel protection plan we offer, we recommend you print the full policy.

Smart Traveler Enrollment Program (STEP)

We encourage all U.S. citizens and nationals traveling abroad to enroll in the Department of State's Smart Traveler Enrollment Program (STEP). This free service allows you to receive important updates about safety and security issues in your destination, and makes it easier for the U.S. Embassy, as well as family & friends, to contact you in case of an emergency. To enroll or get more information, please visit the STEP website or any U.S. Embassy or Consulate.

Flights, Transfers & Arrival

Questions about your flights before you depart? Read the information below first. If you still have questions, contact our air specialists at 800-555-5765 ext. 2 or air@friendlyplanet.com.

Flights & Tickets

For this package, we generally book your flights and issue tickets after your final payment due date.

If you requested flights from another city, our air specialists will research the best options and send you a tentative flight schedule and quote for your approval within 5 business days of your booking (or approximately 330 days prior to travel, if you booked further out than that).

Once we have issued your tickets, we'll send you an "e-ticket receipt" which contains all of your flight information, including times, carriers, an airline booking reference number, and an e-ticket number. If you have not received this, or have questions about the flights we booked for you, please contact our air department. You will not receive paper tickets. We recommend you print and carry a copy of your flight details, including the airline booking reference number and e-ticket number, as some airports require this to enter the terminal. You do not need to reconfirm your flights with the airline prior to your departure, as we will handle this for you.

Emirates Airlines will allow seats to be pre-assigned for a fee. The cost to pre-assign your seat is not included in the tour price. If you wish to pre-assign your seat, you may contact the Emirates Airlines directly at 1.800.4777.3999. Or you may visit the website to Manage Your Booking here.  Alternatively, Emirates Airlines will be able to pre-assign your seat on complimentary basis when you check in online 24 hours before your flight departs.  Please keep in mind that advance seat selection is solely at the discretion of the airline, and we are unable to guarantee your preference. 

Please Note: Special seats such as emergency exit rows & bulkhead seats can only be assigned at the airport at the time of check-in.  

IMPORTANT! You will still be able to choose your seat on selected flights. However, due to the current circumstances in regard to COVID-19 and operational reasons, the airlines may change your seat before departure or on board. If this happens and you have paid to select your seat, you may be eligible for a refund from Emirates Airlines. Please review their terms and conditions here. 

Flight Schedule

You may review the sample flight schedule(s) below. This information is for general planning purposes. You will receive your actual flight schedule by email once we issue your tickets.

If you requested flights from another city, our air specialists will research the best options and send you a tentative flight schedule for your approval, and a confirmed schedule once we issue your tickets.

Airlines may change schedules at any time, even after flights have been confirmed, and we are not responsible for such changes. Please check for updates to your flight schedule prior to booking any connecting flights and again 72 hours prior to departure.

Connecting Flights

If you need to fly from (and/or return to) a different U.S. or Canadian city, we suggest you request those flights from us. If feasible, we will try to book all your flights together with a single carrier or a partner network on a single ticket. This ensures that your luggage will be transferred between flights for you, and more importantly, that if there are any schedule changes, flight cancellations, or delays that affect your trip, the airline(s) will adjust your flights to ensure you have sufficient time to make your connections and/or make alternate arrangements to get you to your destination. Besides offering the most peace of mind, this often yields lower fares than purchasing separate connecting flights.

If you plan to purchase connecting flights to your departure city, we strongly suggest waiting until after your final payment due date and after you receive the e-tickets for your international flights, to reduce the chances that that your departure might be cancelled or rescheduled or that your international flight times might change. Before purchasing connecting flights, verify the times for your international flights. Leave at least 3½ hours connecting time between flights, and if you're traveling within a few weeks of Daylight Savings Time changes (in March and November, when flight schedules may change even more dramatically), allow 5–5½ hours between flights. Nobody likes waiting around the airport, but missing your flight is far worse!

Airport Transfers

Scheduled group airport transfers at the destination are included with this package. When you exit customs, please look for our representative holding a Friendly Planet sign, who will cheerfully escort you to your transfer vehicle and assist with your luggage. 

Arrival Complications

We make every effort to ensure our tours run smoothly and trouble-free. We don't expect any problems, and nor should you. But when things don't go as planned, here's what to do:

• You miss your flights, or your flights are cancelled: Please call us immediately. If it's outside our normal business hours, leave a message in our emergency mailbox, with a phone number at which to reach you, and we'll get right back to you.
• Your flights are delayed and you're worried about missing your included transfers: Please contact us to let us know about the delay, and we will notify our partners in destination. If you are arriving on one of our group flights, or booked your own flights and supplied us with the details, our partners will be tracking your arrival and will plan accordingly.
• Your package includes transfers, but you can't find our representative at your destination: Don't panic—they may have been unexpectedly delayed. Wait up to 30 minutes. Then contact our local partners in destination, listed on the emergency contact page of your final documents. If you can't reach them, call us. If it's outside our normal business hours, leave a message in our emergency mailbox. If all else fails, make your own way to the starting hotel (or cruise port), and we'll refund you the cost of your transfer.

Packing & Luggage

Baggage allowance: Each passenger may bring one checked bag, not to exceed 44 pounds, one personal item such as a purse or camera bag, and one carry-on bag that can fit under your seat or in the overhead compartment. Porterage during your tour is covered for only one checked bag per person. While in Kenya, please pack lightly and bring a soft sided bag not exceeding 15kgs or 33 pounds and 65 x 46 cm in measurement due to the limited space in safari vehicles. Excess baggage will be stored and collected in Nairobi. Medications and other essentials should be packed in your carry-on luggage. We highly recommend that you bring toiletries as those available locally may not be of the same quality you are accustomed. We also recommend that you bring insect repellant with Deet, sunscreen, common drugs and vitamins you normally take as well as binoculars, small flash light, and extra batteries and chargers for your electronic devices as these may not be available in the places visited on this tour.

Learn more about Baggage Allowances on your international flights. Note that our baggage allowances may be less than those for your international flights. If you exceed the baggage limits, you may be subject to excess baggage charges levied by the airlines and/or by Friendly Planet.

Regardless of the limits—we recommend a smaller size and weight for both your checked and carry-on bags. It's so much easier and faster for you to get around when you have fewer, lighter bags! For your carry-on, consider a soft-sided bag such as a duffel rather than a hard clamshell-type case, which may not fit as easily into overhead compartments or under your seat, especially on buses. For your protection, we suggest your checked luggage have a TSA-approved lock.

Luggage tags: For your safety, we are no longer mailing Friendly Planet luggage tags to you. We encourage you to use your own. Fill in the luggage tags with your name and contact information and attach to each bag, including carry-ons and camera cases, so that your luggage can be identified should it get misplaced during your trip.

What to pack: Check out our list of top 10 must-haves for international travel, as well as what not to pack. Pack smart: put your travel documents, medications, one change of clothing, and other essentials in your carry-on, in case your checked baggage is misplaced. And pack light, for your own comfort and convenience. For clothing, we suggest packing a variety of separates with climate and comfort in mind.

What not to pack: U.S. law forbids you to carry hazardous materials aboard aircraft in your checked or carry-on baggage or on your person, including explosives, compressed gases, flammable liquids & solids, loaded firearms, poisons, corrosives and radioactive materials. Common examples include paints, lighter fluid, fireworks, mace/tear gas and oxygen bottles. Restricted materials may vary by airline and destination. Some items, in quantities of no more than 70 ounces total, may be carried within baggage, including medicinal or toilet articles such as hairspray, perfume and certain medicines that are necessary during your journey. Please check with the airline and/or visit the FAA website prior to travel if you have any questions.

While on Tour

What to Expect

This moderately-paced, partially escorted tour includes a reasonable amount of walking or hiking and requires an average level of physical fitness. This tour also includes long scenic drives between destinations, sometimes on bumpy unpaved roads and may have limited rest stops.

Customs & Culture: Since Dubai is primarily Muslim, customs will be different from what you are accustomed to in the USA. Dubai is more liberal than other UAE nations, but the laws of Islam are strictly followed. Be sensitive and respectful of local customs and traditions.  For example, it is customary to only use your right hand to eat or hand things to others. The left hand is considered unclean, as it is used for hygiene. Locals are very appreciative of tourists who show respect for their customs and culture.

Bargaining: Prices at malls and most stores are fixed.  But expect to bargain when shopping at outdoor markets or souks. A good bargaining policy is to start negotiating by offering half of the asking price. Don’t be afraid to walk away if you think the price you’re being quoted is too high. Generally, vendors will come after you and offer a lower price. Negotiations should be done in a respectful manner.

Photography: Dubai has very strict rules about photography.  It’s generally OK to take pictures with your smartphone. However, do not take pictures of government buildings, military sites, airports and aircrafts.  Privacy is a huge matter in the UAE, and taking pictures of people and sharing them online, especially of Emirati women and families without their consent, is punishable by law.  If taking a selfie, be sure not to include locals in the picture, unless you have their consent. 

Appropriate Attire for Visits to Mosques & Other Religious Sites: Please be sure to dress respectfully and modestly. We recommend wearing long sleeves and long, loose fitting clothing that covers the ankles. Transparent or see through clothing should not be worn. You will need to remove your shoes to enter the mosque, so please bring a pair of socks. It isn’t necessary to wear a head covering, but we recommend bringing a scarf/shawl to ensure that shoulders are covered.

Game Reserves in Kenya: You will enjoy various safaris through Game Reserves. While you will undoubtedly witness incredible scenery, birds and many animals, wildlife viewing is a matter of luck, and there is no guarantee you will see every animal you hope to. No matter what animals you do see, game drives are a wonderful and exciting experience. 

Remain Watchful & Enjoy: You may have read about the spreading crime in some of the larger urban areas of Kenya, primarily in Nairobi. While your Nairobi hotel is a deluxe property which has excellent security, please exercise caution and care. Whenever in doubt, please ask your tour guide. 

Your Schedule:  On several days during your stay in Kenya, you will drive a considerable driving distance between the various National Parks. Please note that due to poor road conditions in some of the areas visited, parts of your drive will be bumpy and even somewhat uncomfortable. This is a problem of infrastructure in many developing countries and cannot be avoided. Your patience and understanding are appreciated.  

Kenya Plastic Ban: In an effort to curb litter and support environmental sustainability, Kenya has banned single-use plastics, including single-use plastic water bottles, duty free carrier bags, general shopping bags, bin liners, cling wrap used to protect luggage, and dry cleaning bags. Those arriving in Kenya via airports or land borders will be required to leave prohibited bags at the point of entry. You will not be fined as long as you surrender the plastic bags. Suitable replacement options for your travel needs include: paper bags, durable and reusable shopping bags or totes, and/or bags made from cloth, woven grass, or sisal. Please Note: The zip-lock bags for carrying your liquids through security are classified as durable plastic bags and are allowed, as these bags are part of the security process.

Remember that you're a guest in someone else's homeland, and that you're traveling to experience their country and culture. Be sensitive to local customs and manners, as many things may be done differently than what you're used to. And while we have made every effort to secure modern and comfortable accommodations and transportation, please note that the standards in other countries may be different from those you are accustomed to at home. Overall, you will find a polite, positive, patient, and open-minded approach generally yields the best travel experience!

Please keep in mind that you'll be traveling with a group. Sharing your explorations with like-minded folks can often be a source of joy, and some of our travelers become lifelong friends. But traveling with strangers can also sometimes be challenging, especially in a foreign country. We ask that you be patient and respectful with your fellow travelers, including their needs and preferences. Also remember that you have responsibilities to the group—please be prompt for group activities so you don't keep everyone else waiting. Lastly, please defer to your tour leader, guide or manager. They are there for your safety and wellbeing, and to ensure the journey goes smoothly for everyone. If you have a problem with one of our tour guides or managers, please let us know, either while you're on tour or after you return, and we'll make sure your concerns are addressed.

Accommodations

UAE: The JW Marriott Marquis Hotel Dubai is conveniently located in the business district of Dubai. Its location offers guests easy access to notable attractions, such as the world-renowned Dubai Mall and the jaw-dropping Burj Khalifa. 

Kenya: The lodges in the Masai Mara turn off electricity at night and during most part of the day when guests are on game drives. Arrangements can be made to keep the electricity on overnight for essential medical devices, such as a CPAP machine. Please inform us in advance if you will be bringing essential medical devices that require the use of electricity.

Eating & Drinking

The meals included with your package are listed in the itinerary.

The food scene in Dubai is futuristic and multi-cultural. While you may have heard that Dubai is a very expensive country, you'll find that you can still dine on a budget. Dubai offers an extensive array of local restaurants where you can enjoy Iraqi kebabs, Persian cuisine and Lebanese bakeries. Alcoholic drinks are served only in licensed venues such as hotels, restaurants and clubs. 

Non-included meals in Dubai: Average cost for lunch (not including drinks) in local eateries will be about $15 - $20 per person per meal, while the average dinner cost is about $35 - $55 per person per meal, excluding drinks. Meals at hotels and other fine restaurants cost much more. 

Non-Included Meals in Kenya: The average cost for dinner in Nairobi (not including drinks) is about $20 - $40 per person, per meal. Your hotel and major restaurants accept credit card payments for non-included meals.

In an effort for continued environmental conservation and sustainability, the Kenyan government has banned the use of single-use plastics, including water bottles, in national parks and protected areas. We strongly recommend bringing a non-plastic reusable water bottle, preferably with wide rim and covered drinking spout. Our touring vehicles are equipped with large sanitized canisters of fresh filtered water, where you can refill your personal water bottle.  

Please see above for special meal requests.

Tipping

You will be traveling in the company of professionals who are very committed to making your tour the dream vacation you are counting on. These people feel great pride in being given a chance to show foreign visitors their country. If your guide, driver and others with whom you are traveling are doing a good job, please take our suggestions for tipping seriously. Naturally, tipping is personal and completely voluntary, and if you have not received good service, your tip should reflect this fact. 

The recommended amounts are as follows: 

• Local guide: $4-5 per person per day
• Driver: $2-3 per person per day
• Housekeeping: $2 per person per day
• Porters: $1 per bag upon arrival and departure
• Restaurant staff: $2 per person per meal
• Safari driver/guide/game spotter: $10-12 per person per day 
• Excursion driver guide in Nairobi: $3-5 per person
• Balloon safari pilot (if taking the optional Hot Air Balloon Safari tour): $5-10 per person
• Masai Villagers*

*During the safari, other services might be provided such as a visit to a Masai village.  Tipping at these places is not required but it is expected, and you may choose to provide a small tip at your discretion.  Should you wish to photograph local people outside of organized visits, you should remember to ask permission. A tip of $1 or $2 per person is generally expected. 

Optional Excursions

To enhance your trip and make your visit more complete and memorable, we offer an optional excursions package. The guide will have a list of passengers who prepaid the optional excursions package. If you did not prepay the optional excursions and prefer to purchase them locally, space will be subject to availability, and the local selling price may be higher.

Additional tours may also be offered locally.  Payment for tours purchased locally must be made directly to the guide.  Payments may be made by cash in US dollars or local currency

Independent Activities

You will have free time to explore Dubai on your own. Dubai is a glamourous and progressive city within the UAE that offers a wide variety of activities. You can choose to spend your time under the sun at the beach or surfing the sand dunes in the Desert. Or, visit the aquarium, take a walk along the marina, and for a truly exceptional adventure, slip a winter parka over your summer clothes and join in the fun at an indoor ski resort.

Due to the comprehensive nature of the touring in Kenya and the location of your lodges in the national parks, there is no opportunity for independent self-exploration. The park management does not permit self-exploration for safety and conservation concerns. Should you decide to opt out of a group activity, you can remain at the hotel/lodge and enjoy activities offered on the premises. Based on availability, your safari lodges may also offer a private game drive for an additional fee. You can arrange and pay for this additional service directly with the lodge.

If you decide to skip included group activities and explore on your own, please inform your guide in advance.  There is NO refund for unused group arrangements. Be sure to take the name of the hotel and phone number, written in the local language and in English, so that you can communicate with taxi drivers. The hotel staff will be glad to assist you with these translations. 

Special Needs & Requests

Please see above for special meal requests and seat requests. If you have any other special requests, including wheelchair or electric cart assistance, please mention your request when you book with an agent, or in the special requests section when you book online. We will do our best to accommodate them!

Country FAQs

Dubai Fast Facts

Kenya Fast Facts

Frequently Asked Questions about Kenya

1. I heard Kenya has banned plastic bags?
   
   [September 2017] In an effort to curb litter and support environmental sustainability, Kenya has banned most single-use plastic bags. Those arriving in Kenya via airports or land borders will be required to surrender any prohibited bags. (You will not be fined as long as you comply.) The Ziploc® bags used to carry liquids through security are exempt from this ban. The following sorts of bags will not be permitted:
   • Duty-free carrier bags
   • General shopping bags
   • Bin liners (sometimes used to protect luggage during rain)
   • Dry cleaning bags (commonly wrapped around clothing)

   Some suitable & allowed replacements:

   • Paper bags
   • Durable, reusable shopping bags
   • Bags made from cloth, woven grass or sisal

Fine Print

Terms & Conditions: Please review our terms & conditions for this package.

Cancellations: If something comes up and you need to cancel your trip, please let us know as soon as possible. All cancellations must be made in writing. Cancellation fees vary by package; please see the cancellation fees for this package.