Travel Protection
Travel Protection by Travelex
For your convenience, we offer a travel protection plan provided by Travelex Insurance Services, one of the most respected names in the industry, which you can add to your booking.
The plan is available to anybody with a primary residence in the United States, excluding overseas territories.
Basic Protection Plan: Benefits include coverage for trip cancellation for a covered reason, interruption or travel delays, missed connections, medical emergency expenses and evacuation, lost or delayed baggage, and more. Maximum covered trip cost is $15,000 per person.
Basic Protection Plan with Cancel for Any Reason Option: (Available prior to Mar 18, 2020.) This upgrade includes all the benefits of the Basic Protection Plan, plus the Cancel for Any Reason option which allows you to cancel your covered trip, at least 2 days prior to departure, for ANY reason not covered by our Basic Protection Plan, and get reimbursed for up to 75% of all non-refundable trip costs (50% for Florida residents). Maximum covered trip cost is $10,000 per person.
Policy, Benefits & Coverage
Click below for the full policy coverage terms and details, including limitations and exclusions, as well as contact information for emergency travel assistance and instructions on how to make a claim. We recommend you print this document and carry it with you on your trip:
View the Friendly Planet Travel Protection Plan by Travelex
The benefit descriptions below are only brief summaries. Coverage benefits and rates may vary by state.
- TRIP CANCELLATION & INTERRUPTION: Helps protect travel investments and recover non-refundable, prepaid trip costs if you need to cancel or interrupt your covered trip due to a covered reason.
- TRIP DELAY: Provides reimbursement of up to $1,000 ($200/day) for additional expenses such as accommodations, meals and local transportation, if your trip is delayed 5 hours or more for a covered reason. Trip Delay does not reimburse for expenses incurred after travel becomes possible.
- BAGGAGE & BAGGAGE DELAY: Provides reimbursement up to $1,000 (Baggage & Personal Effects)/$250 (Delay) for personal articles and expenses if bags are lost, stolen, damaged or delayed for 12 hours or more.
- EMERGENCY MEDICAL & DENTAL EXPENSES: Provides coverage up to $50,000 (Medical Expense) and up to $750 (Dental Expense) for emergency medical treatment if an unforeseen sickness or accidental injury occurs while traveling.
- EMERGENCY EVACUATION & REPATRIATION: Provides coverage up to $100,000 for Emergency Evacuation & Repatriation. Covers costs of transportation for an emergency evacuation to the nearest suitable hospital (also includes repatriation).
- 24-HOUR ACCIDENTAL DEATH & DISMEMBERMENT: Provides coverage up to $50,000 for loss of life, limbs or sight from a covered accidental injury anytime during your Covered Trip. (Not available for residents of New Hampshire.)
- TRAVEL ASSISTANCE & CONCIERGE SERVICES*: Includes a wide range of services before and during a Covered Trip through a 24/7 toll-free number. This includes assistance with medical emergencies, lost documents or baggage, event ticketing, business services, and much more.
COVID-19 Coverage & FAQs
The plan provides emergency medical & evacuation coverage if you become ill with the virus or are quarantined while traveling; please see the policy for details.
However, like most travel protection plans, it does not provide coverage for trips that are cancelled due to travel advisories, the destination being inaccessible, or fear of getting ill, unless you purchased the plan prior to Mar 18, 2020, and selected the Cancel for Any Reason option. Unfortunately, this option is no longer available for purchase. If you did not purchase this coverage, then the following FAQs apply.
For more information, please review the policy or see Travelex's COVID-19 Coverage Update & FAQs.
Coverage for Other Travel Arrangements
Upon request, the plan can also cover any other travel arrangements related to your trip not purchased through Friendly Planet Travel, particularly any hotel stays or domestic connecting flights (flights from your home city in the U.S. to our package departure city). If you have purchased (or plan to purchase) any such travel arrangements and would like to include them in your coverage, simply contact us at any time prior to making your final payment. Note that the additional coverage might increase your premium slightly; see the Price section below.
However, if you purchased your package from us without international flights (i.e. "tour only"), we cannot add coverage for any international or domestic flights that you purchase from other vendors.
Cancel for Any Reason Option
This optional benefit allows you to cancel your covered trip for ANY reason not covered by our Basic Protection Plan and receive up to 75% reimbursement (50% for Florida residents) of all insured pre-paid non-refundable payments you have made towards your trip, provided all requirements are met.
How it works:
- If you need to cancel your trip, contact us immediately, at least 48 hours prior to your scheduled departure. (If you simply don't show up, you will not be covered.)
- If you are cancelling for a reason covered by our Basic Protection Plan, you are eligible for up to 100% reimbursement of all insured non-refundable pre-paid trip costs up to the maximum benefit.
- If you are cancelling for any reason NOT covered by our Basic Protection Plan, you are eligible for up to 75% reimbursement (50% for Florida residents) of all insured non-refundable pre-paid trip costs up to the maximum benefit.
- All other terms and conditions of the policy are the same as the Basic Protection Plan.
Purchasing Options & Deadlines
When you book a trip with us, online or by phone, we'll give you the option to add on the protection plan to your booking (provided you enter an address in the U.S., excluding overseas territories, and your trip total cost falls within the limits listed below under Price).
Our Basic Protection Plan may be purchased at any time until you make your final payment. It may not be purchased after we receive your final payment.
Our Basic Protection Plan with the Cancel for Any Reason Option may only be purchased within 15 days of booking.
To add coverage to your existing booking, you can simply visit our payment page for most packages. Or contact us.
If for some reason you need to change your departure date or even your package, we can transfer your premiums and coverage to your new booking, provided you have not filed a claim or commenced travel.
Pre-Existing Condition Exclusion Waiver
The pre-existing condition exclusion will be waived at no additional cost if you purchase the plan within 15 days of booking, your full trip cost is insured, and you are medically fit to travel at the time of purchase.
Price
The cost of the plan is determined by the total trip cost per person, including all travel expenses paid to Friendly Planet, plus the cost of any other travel arrangements related to your trip not purchased through Friendly Planet, if you request that we include them in your coverage (see Coverage for Other Travel Arrangements above).
All premiums shown below are per person and are subject to change.
| Premiums Except residents of Florida who purchased between Sep 4, 2019, and Mar 17, 2020 |
||
|---|---|---|
| Total trip cost | Basic Protection Plan | Basic Protection Plan with Cancel for Any Reason Option |
| $0 – $1,500.00 | $155 | $256 |
| $1,501.00 – $3,000.00 | $181 | $299 |
| $3,001.00 – $4,500.00 | $217 | $358 |
| $4,501.00 – $6,000.00 | $250 | $413 |
| $6,001.00 – $7,500.00 | $291 | $480 |
| $7,501.00 – $10,000.00 | $342 | $564 |
| $10,001.00 – $12,500.00 | $558 | Not Available |
| $12,501.00 – $15,000.00 | $670 | Not Available |
| Premiums Residents of Florida who purchased between Sep 4, 2019, and Mar 17, 2020 |
||
|---|---|---|
| Total trip cost | Basic Protection Plan | Basic Protection Plan with Cancel for Any Reason Option |
| $0 – $1,500.00 | $155 | $217 |
| $1,501.00 – $3,000.00 | $181 | $253 |
| $3,001.00 – $4,500.00 | $217 | $304 |
| $4,501.00 – $6,000.00 | $250 | $350 |
| $6,001.00 – $7,500.00 | $291 | $407 |
| $7,501.00 – $10,000.00 | $342 | $479 |
| $10,001.00 – $12,500.00 | $558 | Not Available |
| $12,501.00 – $15,000.00 | $670 | Not Available |
15 Day Review Period
If you are not completely satisfied with your coverage, contact us within 15 days of purchasing and we will refund your premium, provided you have not departed on your trip or filed a claim. After 15 days, the premium is nonrefundable unless we cancel your trip prior to departure and you have not filed a claim. If you change your package or departure, and select travel protection coverage for the new booking, we will transfer your premium payments to the new booking.
24-Hour Emergency Travel Assistance & Concierge Services
For policies purchased on or after December 1, 2020
World Travel Protection
Within the U.S.:
Outside the U.S.:
24 hours a day, 7 days a week
For policies purchased prior to December 1, 2020
On Call International
Within the U.S.:
Outside the U.S.:
24 hours a day, 7 days a week
Plan & Coverage Questions
Travelex Insurance Services
Mon – Fri, 8am – 7:00pm CT
customersolutions@travelexinsurance.com
810 N. 96th St., Ste. 300
Omaha, NE 68114-2767
For all inquiries related to plans purchased by residents of Pennsylvania between Oct 1, 2020, and Jul 31, 2021, and by residents of other U.S. states between Sep 4, 2019, and July 13, 2021, refer to Plan #349A-0919.
Consumers in California may also contact the California Department of Insurance Hotline at
Claim Questions & Status Inquiries
Berkshire Hathaway Specialty Insurance Claims Department
Mon – Fri, 7am – 7pm CT
travelex.claims@bhspecialty.com
P.O. Box 2986
Clinton, IA 52733
If you need to file a claim, contact us and/or the claims department as soon as reasonably or medically possible. The Claims Department will then advise you on how to obtain the appropriate form to be completed by you (and/or your attending physician, if relevant). Download claim forms at travelexinsurance.com.
Details & Disclaimers
The plan and benefit descriptions provided here are only brief summaries and may be changed without notice. For full coverage terms and details, including limitations and exclusions, please see the full policy, which varies by state. NY State residents, see this special notice regarding coverage related to COVID-19.
The plan provides insurance coverage which only applies during your covered trip. The purchase of the plan is not required in order to purchase any other travel product or service. Friendly Planet Travel is not licensed to sell travel insurance, and we will only be able to provide general information about the plan; we cannot answer questions about the terms and conditions of the insurance offered. You may have insurance coverage from other sources that provide similar benefits but may be subject to different restrictions depending upon the coverage. You may wish to compare the terms of the travel policy offered through Travelex with any existing life, health, home, and automobile insurance policies you may have. If you have questions about your coverage under your existing insurance policies, contact your insurer, insurance agent, or broker. Friendly Planet cannot evaluate the adequacy of any existing insurance coverage you may have.
To view state specific fraud warnings, visit: www.travelexinsurance.com/company/fraud-warning.
Travelex maintains an updated list of alerts and financial defaults on its website at www.travelexinsurance.com/customer-service/travel-alerts/travel-supplier.
Travel Insurance underwritten by Berkshire Hathaway Specialty Insurance Company NAIC #22276 under Policy Form series (all states except as otherwise noted) PG-TA-IPL-USE. In KS, MN, MO, MT, OR, and VA Policy Form series PG-TA-IPLNV. In CA Policy Form # PT-TA-IPL-CAEAH, CO Policy Form # PG-TA-IPL-COEAH and PG-TA-IPL-COEIM, IL Policy Form # PG-TA-IPL-ILE, IN Policy Form # PG-TA-IPL-INEAH and PG-TA-IPL-NVIM, MD Policy Form # PG-TA-IPL-MDE, NH Policy Form # PG-TA-IPL-NHE, NY Policy Form # PG-TA-IPL-NVIM and PG-TA-IPL-NVAH-NY, PA Policy Form # PG-TA-IPL-USIM and PG-TA-IPL-NVAH-PA, TX Policy Form # PG-TA-IPL-TXEAH and PG-TA-IPL-TXEIM, WA Policy Form # PG-TA-IPL-NVIM and PG-TA-IPL-WAEAH. YX2